Vonage Business Cloud | Answer (2023)

A user must be assigned to anextension toset up Voicemail. See Manage Your Users for details.

1. Signin to theAdmin Portal.
2. ClickPhone System andthen clickExtensions.
3. Hover over the extension you want to manage and click thePencilicon.
4. Click Voicemail,set options and then click Save.

1. Sign in to your Online Account.
2. Click theAvatarandthen clickSettings.
3. Click Voicemail,set options and then click Save.

1. Signin to theAdmin Portal.
2. ClickPhone System, then clickExtensions.
3. Hover over the extension associated with your voicemail and click thePencilicon.
4. Click Voicemailand go to Send To Voicemail After.
5. Set the number of rings, then click Save.

1. Sign in to your Online Account.
2. Click theAvatar, then clickSettings.
3. Click Call Forwarding.
4. Mark the option for Send to Voicemail.
5. Set the number of rings and then click Save.

1. Signin to theAdmin Portal.
2. ClickExtensions.
3. Hover over the extension associated with your voicemail and click thePencilicon.
4. Click Voicemail.
5. Click Change Voicemail PIN and enter a number from 4 to 10 digits.
6. Re-enter to Confirm PIN.
7. Click Save.

1. Sign in to your Online Account.
2. Click theAvatar, then clickSettings.
3. Click Voicemail.
4. Click on the Change Voicemail PIN button, enter a number from 4 to 10 digits.
5. Re-enter to Confirm PIN.
6. Click Save.

1. Sign in to your Vonage Mobile App.
2. Click theAvatar, then clickSettings.
3. Select Voicemail.
4. Click the Voicemail PIN arrow.
5. Enter a number from 4 to 10 digits.
6. Re-enter to Confirm PIN.
7. Click Submit.

1. Call your Vonage phone number. (You can dial any Vonage Phone number on your account from a non-Vonage phone to access your voicemail. The phone number doesn't have to be assigned to the extension that you are attempting to check the messages for. We do recommend calling your own number so that no one answers the call.)
2. Dial Star when your greeting starts to play.
3. Dial your extension number and Voicemail PIN* as prompted.
4. See Navigate Phone Keypad Options.

We recommend dialing your Virtual Receptionist (VR) / Main number instead of the number assigned to your extension when the extension has call forwarding enabled. This is just for your convenience, to ensure that the call is not answered by the party to which it is being forwarded. To do this successfully, the Vonage Account Administrator or Super User must first ensure that the following option is enabled on the VR for your account: Allow the callerto dial an extension directly by entering the extension number at any time.

1. Call your main company phone number and then dial*101 when the greeting begins to play.
2. Dial your extension number and Voicemail PIN* as prompted.
3. See Navigate Phone Keypad Options.

1. Dial the call group's extension number.
2. Press*when the voicemail greeting starts to play.
3. Enter the call group's extension number, followed by#.
4. Enter the voicemail PIN, followed by#.

The Virtual Receptionist must be set toPlay a List of Optionsand the optionAllow callers to dial an extension directly by entering it at any timemust be enabled.

1. Dial your company's main phone number.
2. Dial*101when the greeting starts to play.
3. Enter the call group's extension number, followed by#.
4. Enter the call group's voicemail PIN, followed by#.

1. Log into the Desktop Appas an extension in the Call Group.
2. Click Voicemail.
3. On the top right, select the Call Group Extensions Voicemail Box.

1. Log into the Mobile App as an extension in the Call Group.
2. Select Voicemail.
3. Each Voicemail has an indication of which voicemail inbox it belongs to.

1. Call your Vonage phone number. (You can dial any Vonage Phone number on your account from a non-Vonage phone to access your voicemail. The phone number doesn't have to be assigned to the extension that you are attempting to check the messages for. We do recommend calling your own number so that no one answers the call.)
2. Dial Star when your greeting starts to play.
3. Dial your extension number and Voicemail PIN* as prompted.
4. See Navigate Phone Keypad Options.

We recommend dialing your Virtual Receptionist (VR) / Main number instead of the number assigned to your extension when the extension has call forwarding enabled. This is just for your convenience, to ensure that the call is not answered by the party to which it is being forwarded. To do this successfully, the Vonage Account Administrator or Super User must first ensure that the following option is enabled on the VR for your account: Allow the callerto dial an extension directly by entering the extension number at any time.

1. Call your main company phone number and then dial*101 when the greeting begins to play.
2. Dial your extension number and Voicemail PIN* as prompted.
3. See Navigate Phone Keypad Options.