Cooker Hood Carbon Filter | eSpares (2023)

by Mark Dublin

25/05/2023

Ordered a part for my dishwasher never…

Ordered a part for my dishwasher never received.After 10 days i contacted them they Told text them back after 21 days i contacted them again aft 19 day to sorry but wait till it 21 days . No sorry no apology nothing . They have zero respect for customers…

by ..

23/05/2023

we are unable to process a refund for the An Post fee as this does not originate from us.

"We can request for the VAT charge to be refunded for you ... Unfortunately we are unable to process a refund for the An Post fee as this does not originate from us."

by Scam

22/05/2023

Scam

totally agree with all other reviews. wish I had read them before I brought something. had to pay custom charges.. scam of a website

by Geoff Ash

22/05/2023

Same as everyone else

You will not only get charged the extra VAT and admin fee, but if belong delivered by An Post there is over a week's delay whilst they sort this out.WHY are non Irish sites allowed to use .ie. It wouldn't be so bad if they were properly registered for VAT here, or at the very least made it clear that there are extra charges.From all these reviews it is really obvious that espares are aware of the problems but don't do anything about them/

by Belinda

19/05/2023

.ie or .com ??

Bought a product from espares.ie for €15.99 payed €6.99 delivery on it, then got a customs duty payment of €7, I’m tired of company’s pretending to be Irish when they are not ??

by Marek

18/05/2023

PEOPLE START READING TRUSTPILOT FOR…

PEOPLE START READING TRUSTPILOT FOR EVERY WEBSITE YOU SHOP, OTHERWISE NOTHING IS GONNA CHANGE! THIS WAS MY LAST PURCHASE WITHOUT CHECKING TRUSTPILOT! DO THE SAME!THIS COMPANY IS MISSLEADING, ALL ITEMS COME FROM UK = EXTRA COST AT YOUR SIDE. WEBSITE LOOKS LIKE IRISH FOR EXACTLY THIS REASON, TO BELIEVE YOU ARE SHOPPING ON IRISH SITE. IF EVERYONE OF US KNEW THEY ARE SHOPPING ON UK WEBSITE, WE SIMPLY AVOIDED PURCHASING FROM THEM.READ TRUSTPILOT FOR EVERY PURCHASE YOU DO ONLINE PLEASEPLEASE UPVOTE THIS REVIEW TO WARN NEXT POTENTIAL CUSTOMERS

by John O'CONNELL

18/05/2023

Avoid this crowd at all costs

Avoid this crowd at all costs. Bought a (supposedly) genuine Dyson hoover part 8 months ago. Had to pay the tax. The part never worked properly and packed up completely recently. Called them to be told it was out of warranty after 3 months and refused to change it. (Dyson's warranty on the part is actually 12 months).

by Dc

10/05/2023

Misleading when buying from there .IE…

Misleading when buying from there .IE site items come from the UK and this results in customs charges which adds to the price

by James Durkan

09/05/2023

BEWARE! Some English companies in Ireland will do ANYTHING to hide they're not in the single market

I had known Screwfix was one to be avoided - one of those companies who won't admit they keep their stock in England and you have to pay to get it so I was furious to find the 2 fridge bulbs I'd bought for a tenner (VAT inc) from eSpares were sold by ScrewUfix. That only got my attention when I got a demand from Customs & Excise for €9 (VAT & Admin charge) on goods I'd paid €10 on including VAT. BE TOLD!Over a day later and I have received no reply to my complaint. Probably wondering how to placate a ripped-off customer threatening them with the Dept of Trade, Customs, the Garda Fraud Squad and the wrath of their mammies. But I still haven't got my money back.

by Joseph Downes

30/04/2023

Delay and customs charges

It isn't obvious from the website, which is an Irish site, that the spares you want will be sent from Britain. With Britain being outside the European Union, that means delays and customs charges.

by barry brosnan

27/04/2023

Total disaster...received wrong part…

Total disaster...received wrong part after waiting weeks for it and when I returned it there is no reply from the emails I've sent looking for my refund.Don't get caught by this company..

by s. wilson

26/04/2023

As with other reviews

As with other reviews, DO NOT ORDER from eSpares. They were a reputable company but, according to their .ie website, they add on Irish Vat (an extra 3 %) to the UK Vat. Yet, when the item arrives in Ireland and because they have not registered with Irish Customs to indicate that they have deducted Irish VAT, Irish Customs must charge VAT at 23%. So eSpares are pocketing 23% VAT for themselves. Is this a SCAM? Also, they debit your account as Connect Distribution Services which along with Espares Limited, Electruepart Limited and CDSL Group Limited went into administration on 20 March 2023. REPEAT; DO NOT BUY FROM ESPARES.IE OR ESPARES.CO.UK

by Ilze Hayes

26/04/2023

Leads you to believe its an Irish…

Leads you to believe its an Irish company...but all of the sudden you get email from An Post for extra costs that you have to pay...vat 23% and An Post fees.absolutely ridiculous!avoid at all costs!!! Today I received completely different things that I have ordered...this is getting ridiculous!!!

by Sheena O'Hehir

20/04/2023

Extra An post charges will apply * positive outcome

“Same as everybody else, was charged by An Post as Espares didn’t use the correct procedures. “Positive Update: So, Hamza got in touch and they sorted the refund for “An Post” charges. Need something else now so gonna try again.

by PM

20/04/2023

Wish I had read the reviews before…

Wish I had read the reviews before ordering. Although they are Vat registered in Ireland and state they charge 23% Vat for irish customers, they are incapable of completing the documentation correctly declaring Irish Vat was paid, resulting in the order being held by customs and an additional Vat and AnPost processing fee being charged. They are refusing to refund the charges, including the anpost fee, even though they are entirely to blame for the charges.

by Emer O'Brien

19/04/2023

Avoid at all costs

Like many others, I ordered from the .ie site in good faith, paid all the related tax & delivery fee. Received an email to say the item was dispatched with a link to track it - tracking didn't work, got onto the chat function & was told no tracking available as via Royal Mail so why is it even included in the email?? Over a week later, I got an email from An Post looking for customs charges and yet another fee for delivery to be paid. Reached out to the customer service team who didn't read my email & sent a generic, templated email which didn't even address my query. I then replied & waited yet again for a response when once again, my request for a refund wasn't addressed. Still no resolution weeks later. Wish I'd read the reviews here first.

by tom byrne

18/04/2023

I ordered parts from espares.ie

I ordered parts from espares.ie, I paid for them,a week later I received notification from a post that I had to pay import duties on my items. I contacted espares and requested a refund as I thought I was buying from an Irish company. I received notification today 18 apr that they were in administration, and they couldn’t give me a refund, what a sham avoid at all costs. They are now a part of screwfix, so beware.

by Ms Jill McNamara

18/04/2023

Ordered parts

Ordered parts, was lead to believe they were in-stock until after they were paid for, then the email with the out of stock came. We are now waiting over 2 months for parts. Also don't be fooled by .IE as there will be an post charge's for parts order. They ship from the UK

by Just a normal guy

16/04/2023

THIS WEBSITE WOULD LEAD YOU TO BELIEVE…

THIS WEBSITE WOULD LEAD YOU TO BELIEVE ITS AN IRISH COMPANY.NOT AN IRISH WEBSITE AND ADDITIONAL CHARGES WERE INCURRED AND NOT EXPECTED.Follow up...In fairness following my posting of this message above espares made contact to say they were registered for Vat in Ireland but their goods were shipped from the UK - they refunded the VAT on my original order however this did not fully cover the additional cost incurred from anpost.

by Den O'Leary

14/04/2023

Stay Away from this company!!!

Stay Away from this company!!!They couldn't organize a 'P!SS' up in a Brewery!!.. Gave me wrong advice on a part i needed, was told it was a generic part that suited most brands,Took my money when i ordered the part,They then lost the order, I chatted to an agent who wouldn't answer my questions he just replied with copy and paste answers i thought i was chatting to a robot he was so unhelpful .Eventually got a nice girl called Vicky who tried her best .Had to reorder ,didn't get my refund back for first order,Wasn't told about Customs,was charged €11, got the part eventually,turns out to be wrong part, I contacted them about Return and was told i would be contacted in 24/48 hrs that was 5 days ago...STill waiting for them get back to me ,still waiting for first refund and still waiting for advice on how to return ....really bad service stay away from them!If i could give them Zero stars i would...They were a great company when they had a base in Ireland....not any more.